Shipping Policy

All orders are shipped directly from our warehouse in Malaysia. We offer FREE tracked shipping in Malaysia above RM85. For orders below RM85, a standard tracked shipping fee of RM8 will apply.

Processing Time

This refers to the time it takes for items to be shipped from our Malaysian warehouse after being dispatched.

Order Processing: Orders are processed within 3 – 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Processing Delays: During high volume periods such as holidays or promotions, processing times may be delayed. We will communicate any significant delays.

Domestic Shipping Rates and Estimates

Shipping Working Days
- Peninsular Malaysia: 1-3 business days
- East of Malaysia (Sabah & Sarawak): 5-7 business days
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We only ship to Singapore. International shipping rates will vary depending on the location and courier charges. Rates will be calculated at checkout.

Order Tracking

Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided tracking number on the courier’s website.

Damaged or Lost Packages

Damaged Packages: If your package arrives damaged, please contact our customer service team within 48 hours of receipt to file a claim. Provide photos of the damaged package and product.
Lost Packages: If your package is lost in transit, please contact our customer service team. We will work with the courier to locate your package or provide a replacement if necessary.

Contact Us

If you have any questions or concerns about your order, please contact our customer service at support@12oklock.com.

@2025 12 O’KLOCK

Twelve Oklock Sdn Bhd
(1540296-H)

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Welcome to be part of the 12 O’KLOCK community!

As a Malaysian nutritionist, there is one eating tip that I couldn’t stop talking about: Bring Your Own Veggies!

I started doing this because I enjoy having breakfast in kopitiam. Any Malaysian would agree that kopitiam is our culture. A few of my
favourite kopitiam breakfasts are: Pan Mee, any type of noodle soup, Lei Cha, kaya toast and eggs.

Other than Lei Cha, there isn’t much fiber in my favourite kopitiam breakfast. So I decided to start bringing easy to prep veggies/fruits to kopitiam.

What started as a simple action of bringing vegetables to kopitiam to add fiber to my local breakfast, now has become a movement that a lot of my followers are implementing.

Now I am pushing this movement further by materializing it through these BYOV related merchandises: bento box, t-shirt, stickers.

I want you to be able to use them like it’s part of your identity. Whenever someone asks about your cute merch, I hope you wear it with pride and tell them all about the concept of BYOV — because if more Malaysians start eating more vegetables, just know that you played a part in making that happen.